Terms and Conditions

1. Definitions

1.1 Price means the amount you pay for the Goods.

1.2 Delivery Price means the amount you pay for delivery of the Goods.

1.3 Total Price means the sum of the Price and the Delivery Price.

1.4 Order means your binding proposal to conclude a Contract for the purchase of Goods with Us, submitted by clicking "Order with obligation to pay".

1.5 You means the person purchasing on the Shop, referred to in applicable law as the buyer.

1.6 Goods means anything you can purchase on the Shop — always in a quantity of 1 piece per Order.

2. General provisions

2.1 Goods may only be purchased through the Shop’s web interface.

2.2 When purchasing, you must provide Us with accurate and truthful information.

2.3 The Shop does not require a user account — each Order is placed individually as a guest.

3. Conclusion of the Contract

3.1 The Contract with Us may only be concluded in the Czech language.

3.2 The Contract is concluded remotely through the Shop; you bear the cost of using means of distance communication (in particular your own internet connection), at your provider’s ordinary rate — we charge no further costs beyond the Total Price. By submitting an Order, you agree to the use of these means.

3.3 On the product page you select a colour and size. The Shop automatically displays the Price. Each Order may include only 1 piece of the selected Goods.

3.4 Before completing your Order you must confirm, by checking a box, that you have read and agree to these Terms and to the withdrawal notice in Section 7 — your Order cannot be completed without this confirmation.

3.5 Clicking "Order with obligation to pay" redirects you to a secure payment page operated by the payment provider Stripe, where you enter payment and delivery details (name, delivery address, email, and optionally phone) and pay the Total Price. The Contract is concluded at the moment payment is successfully completed; we confirm your Order by displaying a confirmation page. Stripe may separately email you its own payment receipt.

3.6 We may be unable to confirm your Order if the Goods become unavailable in the meantime (for example, if only one piece was available and it was purchased by another customer first) — in that case payment will not go through and we will contact you. Goods marked "on request" cannot be ordered directly — please contact us via the "Inquire" link on that item.

3.7 If the Shop displays a clearly incorrect Price (e.g. a missing or extra digit, or a Price clearly inconsistent with the usual price of similar Goods), we are not obliged to supply the Goods at that Price, even if a Contract has already been concluded. We will contact you promptly with an offer to conclude a new Contract at the corrected Price.

4. Price and payment terms

4.1 The Price and Delivery Price are always shown on the product page and in the payment interface before you complete payment. The Total Price is final.

4.2 You pay the Total Price directly as part of the ordering process, through the Stripe payment gateway, by card or, where your device supports it, Apple Pay or Google Pay. Payment is required immediately when completing your Order.

4.3 Stripe, as the operator of the payment gateway, may send a payment receipt to the email address you provide during payment.

4.4 Title to the Goods passes to you once you receive the Goods, provided the Total Price has been paid.

5. Delivery

5.1 We currently deliver only to addresses within the Czech Republic.

5.2 Delivery time varies by product variant and is shown on the product page (typically a few business days for in-stock Goods, up to a few weeks for made-to-order Goods). Unless stated otherwise, we deliver within 30 days of the Contract being concluded.

5.3 On receiving the Goods from the carrier, please check the packaging is undamaged; if damage suggests unauthorised tampering, you are not obliged to accept the Goods — please notify the carrier and Us promptly.

5.4 Risk of damage to the Goods passes to you upon receipt, or, if you fail to take delivery for reasons on your side despite having had the opportunity to do so, at the moment that opportunity arose.

6. Rights arising from defective performance

6.1 We guarantee that, at the moment risk passes (Section 5.4), the Goods are free of defects — in particular that they match the agreed description, type, quantity, quality and other agreed characteristics, are fit for the purpose you require and we have agreed to, and for the purpose such Goods are usually used for, and match the quality of any sample provided to you before the Contract was concluded.

6.2 Rights and obligations regarding defective performance are governed in particular by Sections 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

6.3 Please notify us of a defect (make a claim) by email to alexandra.sashfashion@gmail.com, or by letter to U Zvonařky 1423/7, Prague 2, Czech Republic. You may use the sample form in Annex 1. State how you would like the defect resolved — this choice cannot later be changed without our consent.

6.4 If the Goods have a defect, you have the right to have it remedied by delivery of new Goods or by repair, unless the chosen method is impossible or disproportionately costly compared to the other. You also have the right to a reasonable discount on the Price or to withdraw from the Contract if we refuse to remedy the defect or fail to do so in accordance with the law, if the defect recurs, if it constitutes a material breach of the Contract, or if it is clear the defect will not be remedied within a reasonable time. The right to withdraw does not apply to an insignificant defect.

6.5 Wear and tear from ordinary use is not a defect.

6.6 Unless we agree a longer period, we will resolve your claim within 30 days of receiving it and inform you at the contact details provided. If this period passes without resolution, you may withdraw from the Contract or request a reasonable discount.

6.7 If you are a consumer, you may exercise rights arising from defective performance for a defect that appears in consumer Goods within 24 months of receipt.

7. Withdrawal from the Contract

7.1 If you are a consumer (purchasing outside the scope of your trade, business or profession), you have the right, under Section 1829 of the Civil Code, to withdraw from the Contract without giving a reason within 14 days of receiving the Goods.

7.2 You may withdraw by any demonstrable means, in particular by email to alexandra.sashfashion@gmail.com or by letter to U Zvonařky 1423/7, Prague 2, Czech Republic. You may use the sample form in Annex 2. The deadline is met if you send your withdrawal notice within it.

7.3 As a consumer you cannot withdraw in the cases listed in Section 1837 of the Civil Code (e.g. Goods made to your specification or personalised for you).

7.4 If you withdraw, please send the Goods back to us within 14 days of withdrawal, at your own expense. We will refund the Price within 14 days of the withdrawal taking effect, to the account payment was received from, but not before we receive the Goods or you prove you have sent them back. Please return the Goods clean, ideally in their original packaging.

7.5 You are liable to us for any decrease in the value of the Goods resulting from handling them beyond what is necessary to establish their nature and characteristics.

7.6 We may withdraw from the Contract at any time before delivery if objective reasons prevent delivery (in particular loss of the only available piece), or if it is clear you provided deliberately incorrect information in your Order.

8. Consumer dispute resolution

8.1 We handle complaints at alexandra.sashfashion@gmail.com; we will send you the outcome by email.

8.2 The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, ID No. 000 20 869, coi.cz, is competent for out-of-court resolution of consumer disputes.

8.3 The European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Prague 1, evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013.

9. Final provisions

9.1 Even where our legal relationship contains an international element (for example, if we ship Goods outside the Czech Republic in the future), it is governed by the law of the Czech Republic; if you are a consumer, this does not affect any rights you have under the law of the country of your habitual residence.

9.2 We deliver written correspondence to each other by email, to the addresses given in these Terms or in your Order.

9.3 We may unilaterally amend or supplement these Terms; a change does not affect Contracts already concluded, only Contracts concluded after the change takes effect.

9.4 We are not liable for damage caused by force majeure (natural disaster, pandemic, operational failure, supplier outage, etc.); if a force majeure event lasts longer than 10 days, either party may withdraw from the Contract.

9.5 A sample claim form (Annex 1) and a sample withdrawal form (Annex 2) are annexed to these Terms.

9.6 These Terms take effect on 3 August 2026.